Moss Proposal Would Warn Cable Customers Before Promo Rates End

Customers would get two-month warning before prices increase
Thursday, March 30, 2017

LANSING — House Democratic Whip Jeremy Moss (D-Southfield) introduced a bipartisan proposal today that would alert cable customers before promotional rates end and cable bills increase. The plan would keep customers from being caught unaware by price hikes and give them time to shop for better deals.

“Many cable providers offer discounted promotional rates that are good for several months or years, but when that time is up, customers are often caught by surprise by a cable bill that’s suddenly much larger,” Rep. Moss said. “My bill would simply warn customers that the promotional period is about to end, and that their rates will soon increase.”

House Bill 4465, which earned bipartisan co-sponsors in the Michigan House, would not require cable providers to offer certain promotional rates, or dictate how long promotional periods may last — it simply gives customers information they can use to make sound financial decisions. Customers could then call the cable company to switch plans, negotiate for a better rate, or shop around to other cable or satellite television providers for a better deal.

Consumer complaints against telecommunications, cable and satellite TV companies exceeded 700 in 2016, the second top complaint filed with the Attorney General’s Consumer Protection team, according to the Attorney General’s office.

“This legislation aims to protect consumers, especially those on fixed incomes, who do not anticipate the fee hike on their bill when the promotional period ends,” Rep. Moss said. “Once they know their rate is about to change, they can take steps to either prepare for a larger bill or change their cable service.”